Archive for January 2022
City of Oulu’s successful innovation project OuluBot moves to production
Over the past three years, The City of Oulu has been working on OuluBot, an innovation project funded by Business Finland. OuluBot’s development work and test-use are now completed, and the project is moving to production. Collaboratively responsible for the project delivery are Digital Workforce, an intelligent automation services company, and Front AI, which specializes…
Read MoreCase Finnish Tax Administration
Finnish Tax Administration (Vero) is responsible for collecting taxes for society. The pervasive principle in all its operations is customer orientation. The organization employs about 5,000 professionals and receives an average of 6,500 calls a day. In some calls, the customer is identified by asking security questions. This identification – including gathering information to…
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