Digital Workforce Ranked Highest in Current Offering Category Among RPA Services Vendors in New Report by Independent Research Firm

Press release 1 November 2023

Digital Workforce Ranked Highest in Current Offering Category Among RPA Services Vendors in New Report by Independent Research Firm

A ‘Strong Performer’ in the RPA Services Space, Digital Workforce ’excels with its clarity of vision and investments in innovating its portfolio of annuity offerings…’ with reference customers who ‘have commented positively on the company’s depth of automation knowledge, ability to provide complete support wraparound for its program, and low barrier to entry offered through its pricing models.’

Digital Workforce, a prominent Business Process Automation Services Provider, announced today that Forrester Research, a leading global research and advisory firm, has recognized Digital Workforce as a Strong Performer in The Forrester WaveTM: Robotic Process Automation Services, Q4 2023. Among the select companies invited to participate in the Wave assessment, Digital Workforce was the top-ranked vendor in the Current Offering category.

Vendors were evaluated based on 24 criteria divided into three categories: Current Offering, Strategy, and Market Presence. Digital Workforce emerged as the top-ranked vendor in the Current Offering category. The business is among the providers with the highest rankings possible in the Vision, Innovation, and Pricing Flexibility and Transparency criteria. In the Current Offering category, Digital Workforce tied for the top score in the Software Assets and IP criterion.

Digital Workforce offers a variety of as-a-service options for Business Process Automation, including the recently rebranded Outsmart cloud platform. The report states that the company “excels with its clarity of vision and investments in innovating its portfolio of annuity offerings…. Reference customers commented positively on the company’s depth of automation knowledge, ability to provide a complete support wraparound for its program, and low barrier to entry offered through its pricing models.”

The report notes, “DWF is particularly strong in healthcare; it also has specific capabilities in financial services in the Nordics that it hopes to bring to North America. The company impresses with strong implementation capabilities and innovation in areas such as IA and AI.”

Forrester noted in the report that “Over the past three years, it has successfully moved away from being Blue Prism heavy and toward a balanced capability mix between UiPath and Blue Prism. DWF has also rebranded its managed services and run management offerings in its Outsmart cloud platform.”

Jussi Vasama, CEO of Digital Workforce, commented on the recognition. “It is fantastic to be recognized as a top-ranking vendor in the current offering category and a Strong Performer in this market evaluation, identifying the most significant service providers. By launching Outsmart, a more holistic, technology-agnostic Business Process Automation services offering (BPM, CMMN, AI, RPA IDP, Conversational AI), we provide clients with broader capabilities for automation. We believe the clarity of our purpose-led vision is praised in this research report, which, in our opinion, underlines our leading position at the forefront of the market. We are well-positioned to help organizations move along in their enterprise automation maturity journey to pursue greater business value than is achievable with plain-vanilla RPA alone.”

Founded in Finland in 2015, Digital Workforce has grown into one of Europe’s largest pure-play Business Process Automation Services companies and became publicly listed on Nasdaq First North Helsinki in 2021. Globally, over 250 organizations from various industries have enlisted Digital Workforce to assist them in their Business Process Automation journey. Its latest offering – Outsmart, a Holistic Business Process Automation Platform and managed Service, has been implemented into use as a continuous service in large International organizations, including Nasdaq.

Get the complimentary report here

For further information, please contact:
Jussi Vasama, Tel. +358 50 380 9893

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.