Join us and Nasdaq for an exclusive Finance Roundtable and lunch event at Hotel Nobis on Thursday, May 30th.

The roundtable hosted by Digital Workforce, which presents Nasdaq’s Automation Journey, discusses the practical aspects of how automation and risk management intersect in finance.

The timely topic will be explored through several real-life stories where automation is used to address Finance responsibilities crucial for a company’s overall success, such as compliance, control, reporting, planning, and forecasting. The audience will also hear Mariam Lahdo Aguilera, Nasdaq’s Global Head of Indirect Tax, dive into how and why Nasdaq has worked to Transform its Tax Operations.

Venue: Central Stockholm, Hotel Nobis (karttalinkki: https://maps.app.goo.gl/jGTNDKYCT9Weq7RE9)
The event is free of charge, and we offer our guests a tasty meal along with the program.
Register for the event by filling out your details here.

Please note: We have a limited number of seats at the event. Registrants will receive a separate confirmation email within a week regarding their spot.
The seats are first offered to those guests who have received a personal email invite. We will, however, provide additional seats to others requesting participation whenever possible. Fill out the form to request a seat. We will confirm your seat based on availability.

4 pointtia ikonien alla->

– Open discussions from the perspective of strategic automation within Finance & Tax
– Real-life stories from risk & complience-driven automation
– Case: Nasdaq’s Tax Process Transformation
– Insights for the future

Connect with other forward-thinking Finance and Tax professionals and Nordic’s leading Automation Experts.

AGENDA

10:45 Doors open – coffee & small bite
11:00 Host’s welcome words – Stefan Meller, Digital Workforce, Director Scandinavia

11:10-11:40 Tomas Fogel, Digital Workforce, Senior Automation Advisor FSI

From efficiency gains to risk and compliance-driven automation
– Stories from behind the scenes:
> What are the main priorities for pioneering corporate clients in Finance transformation?
> Use cases: Solutions designed for risk management & compliance

11:40-11:50 break

11:50-12:20 Mariam Lahdo-Aguilera, Nasdaq, Global Head of Indirect Tax

A transformation story:
Re-thinking Tax operations for better compliance, agility and efficiency
– Nasdaq’s rationale for re-evaluating Tax operations
– Integration of tax process automation with Nasdaq’s strategic goals and risk management
– Execution: Steps taken, success metrics and achieved outcomes
– Recent developments & Case: Automation of the partial VAT exempted business calculation (pro-rata) and allocation of costs
– Plan for the future
12:20-12:30 Audience Q&A with both speakers
12:30 Lunch service

SPEAKERS

Mariam Lahdo Aguilera
Global Head of Indirect Tax, Nasdaq

Mariam is the Global Head of Indirect Tax at Nasdaq, overseeing support for national and international business units and crafting the organization’s global tax strategy. She spearheads global tax technology initiatives, including AI/automation projects, and directs Nasdaq’s development of the Tax and Finance technology roadmap.

Tomas Fogel
Senior Automation Advisor – Financial Services Industry FSI, Digital Workforce

Tomas has a rich background in corporate process automation, having worked in the field since 2016. He has spearheaded intricate automation endeavors across the Nordics and provided pivotal support to numerous corporate clients in operational transformation. Currently concentrating on FSI clients, Tomas has played a key role in Nasdaq’s Tax Process transformation.

The post FINANCE ROUNDTABLE Strategic Insights: Leveraging Automation for Effective Risk Management appeared first on Digital Workforce.

Digital Workforce implements Robotic Process Automation for the migration of active customer data in the Kanta-Häme Welfare Region

Digital Workforce, a leading provider of RPA and business process automation services, announces receiving a new order from the Kanta-Häme Welfare Region. The company will be responsible for migrating active data from the ProConsona client information system to the new Saga social care client information system supplied by Mediconsult.
Saga, set to launch in October 2024, will combine the two previous systems into a single entity. During the transition phase, it is paramount that all active and valid client data is transferred to the new system in a reliable, smooth, and efficient manner.

“This is a major step forward in the digital development of the Kanta-Häme Welfare Region. Saga provides social care professionals with a modern and integrated tool for daily use. The success of the data transfer is key to the project. Manual data transfer is extremely time-consuming and error-prone, and it means time away from actual client work. Digital Workforce has strong expertise in migration projects, and we have good experience in RPA and collaboration in the legacy data migration project,” says Johanna Tulander-Välkki, Project Manager of the Kanta-Häme Welfare Region.

“We are excited to continue our excellent cooperation with the Kanta-Häme Welfare Region and ensure that critical and active data transfer will go smoothly. Digital Workforce uses RPA to automate data transfer, enabling data to be transferred efficiently, quickly, and flawlessly. The cutover phase is critical, and its success is important in the deployment phase. The requirements and nature of a data migration project differ greatly from a typical business automation project,” says Juha Järvi, Head of Global Healthcare Digital Workforce.

Since 2019, Digital Workforce has been implementing social and healthcare migration projects using automation. The company’s methodology is designed to address the unique challenges of data migration, considering different technologies, source systems, timelines, and dependency management.

For further information, please contact:
Juha Järvi, Global Head of Healthcare, Digital Workforce Services Plc
juha.jarvi@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

The post Digital Workforce implements Robotic Process Automation for the migration of active customer data in the Kanta-Häme Welfare Region appeared first on Digital Workforce.

Digital Workforce Announces Rebranding to Outsmart: Leading the Way in Holistic Business Process Automation

Digital Workforce is delighted to announce the evolution of its former services, Roboshore and Robot As a Service, into Outsmart – the premier Holistic Business Process Automation Platform and Managed Service. This significant rebranding represents a strategic evolution to meet and exceed our clients’ needs, signifying Outsmart’s commitment to providing comprehensive, end-to-end process automation capabilities and an enhanced service experience.

Today, we proudly introduce Outsmart as a state-of-the-art platform and managed service for Business Process Automation (BPA), Robotic Process Automation (RPA), and Intelligent Document Processing (IDP). Positioned as the heart of business workflows, Outsmart pumps data seamlessly throughout organizations, ensuring seamless data integration and enhancing collaboration between your existing enterprise architecture and human plus digital workers.

Our Design Services help with value discovery and establish best practices for automation, ensuring long-term success by building automation capability within the customer. Meanwhile, our Automation Delivery Services implement unique automation and transformation programs and solutions, further augmenting our comprehensive service offering.

Outsmart is uniquely designed to overcome the inefficiencies of traditional functional silos, offering unprecedented control and visibility into complex, long-running operational processes. By transforming disconnected tasks into seamless workflows, Outsmart enhances automation and provides real-time visibility, thus ensuring increased business value and maximized utilization of low-code business automation capabilities.

”We are excited to offer our robust Outsmart services to hundreds of existing clients and new prospects, building upon our successful RPA and AI projects. Over the years, we have created outstanding RPA programs and projects, often combined with AI. With the addition of the BPA layer and case management functionality, we can now consolidate all technologies and pre-built automations to achieve unparalleled automation capabilities. This convergence of technologies and easy management allows us to manage and automate complex, years-long, cross-functional, previously unmanageable processes. A prime example is our Cancer Care Follow-up Automation and Management (CFAM) solution, priced per patient instead of technology and work”, said Jussi Vasama, CEO of Digital Workforce.

Outsmart distinguishes itself with its unique tiered service levels. Inspired by the massive popularity of AI, we are bringing IDP using today’s best AI models to all our customers, regardless of service level. In the ‘Go’ level, clients can opt for either RPA or BPA, while the ‘Scale’ level includes both. For ‘Enterprise’ clients, we offer customized process automation solutions. This structure allows clients to select technologies and services that best fit their enterprise automation journey, unlocking value across various enterprise maturity stages.
Outsmart’s genuine, holistic, and technology-agnostic approach, coupled with unique commercial models like pay-per-minute, process, or value, offers unmatched flexibility and efficiency in maintaining solutions and supporting clients’ enterprise automation journeys.

Key Benefits of Outsmart:

• Speed: Dramatically improving turnaround times for business processes.
• Operational efficiency: Get more done with less resources.
• End-to-End Visibility: Real time status for all stakeholders in your business.
• Audit & Control: Offering comprehensive audit trails & control into complex operations.
• Quality: Enhancing first-time-right KPIs while ensuring compliance.
• Measurable Business Impact: Tailoring business improvement to unique client contexts.

Key Features of Outsmart:

• Production Capacity: Executing low-code automations tailored to specific business needs.
• Process Maintenance: Guaranteeing uninterrupted operations with continuous monitoring.
• Quality Management: Adhering to industry best practices for optimal solution performance.
• Risk Management: Adhering to ISO 27k and 20k standards for security and operational excellence.
• Financial Flexibility: Allowing scalable solutions based on business demands.
• Transparent Procurement: Offering different purchasing models and explicit, all-inclusive pricing.

In conclusion, Outsmart by Digital Workforce redefines the landscape of business process automation. It’s not just a platform and a managed service but a strategic partner in your journey towards digital transformation, competitive advantage, and operational excellence.

Learn more about Outsmart on our website: https://digitalworkforce.com/intelligent-automation-services/outsmart/

More information
Jussi Vasama, CEO, Tel. +358 50 380 9893, jussi.vasama@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

The post Digital Workforce Announces Rebranding to Outsmart: Leading the Way in Holistic Business Process Automation appeared first on Digital Workforce.

A case story from Keva – Finland’s largest pension insurer

Introduction

This year (2023), we had the pleasure of hosting a lunch for the directors of Finland’s largest pension insurers. As part of the day’s program, Tommi Heinonen, Keva’s CIO, shared a thought-provoking story about their journey and results with automation.

In this article we summarize some of Tommi’s story and other discussed ideas at the event, offering insights into the challenges and potential solutions for further advancement and increased value from automation within organizations that are already well-established in process automation.

Keva in brief

Keva, the largest pension insurer in Finland, is responsible for managing the pensions of various public sector organizations. These organizations include the state, municipalities, church, the Social Insurance Institution of Finland, the Bank of Finland, and the wellbeing services counties.

Currently, Keva serves approximately 2,000 employer customers, catering to 1.3 million employees and pensioners associated with these organizations.

The pension insurance sector’s operational environment and regulatory requirements concerning the use of automation

Keva must consider a multitude of ethical, legal, and regulatory requirements when it comes to implementing automation within its organization.

The pension insurance sector has to comply to the legal requirements for accountability in the provision of public services. These are particularly emphasized in the case of Keva as a public law entity.

Key regulations to be taken into account in the responsible use of automation are included in the amendment to the Administrative Act that entered into force on 1 May 2023. The provisions concern automated decision-making, its conditions, and legal remedies.

The Information Management Act, on the other hand, contains requirements for process quality assurance and documentation. In particular, documentation requires significant work. The Service Automation Act contains provisions on, for example, the conditions for using chatbots and the quality of counseling.

In addition to the international regulation, the EU’s forthcoming AI regulation is to be considered. The EU also has an AI strategy, and the OECD has presented Ethical Principles for AI.

Given the dynamic nature of evolving automation laws and regulations, highly regulated organizations like Keva must possess the ability to adapt quickly, and proactively address security and sustainability concerns related to automation.

Keva’s Automation Journey: Enhancing customer service through robotics

Keva embarked on its robotic process automation (RPA) journey in 2018 as part of the organization’s aim to transfer all customer interactions to electronic self-service. By 2023, the self-service rate has reached an impressive 91% of all customer contacts.

Keva’s customer service solutions utilize various technologies, including automated forms, Blue Prism robotic process automation, and AI for image recognition and meta-data extraction. In addition, a chatbot named Ilona is employed for customer-facing tasks. Keva transferred its bots to Digital Workforce cloud service in 2022 as part of its cloudification efforts and to increase flexibility and scalability of the solutions.

Through his speech, Tommi Heinonen stressed the significance of continuing to advance toward fully automated customer service and utilizing automation, in general, more effectively. In a mature organization, however, running is no longer as simple – or at least the challenges in the way of advancement are different.

Keva’s challenges related to gaining more value from automation

– Slowed down development:

“Low-hanging fruits” are already picked. New opportunities are less easily identified, and solutions are more complex.

– Slow realization of savings in staff costs:

Staff savings only materialize after many years, mainly through retirement.

– Ever-increasing need for knowledge development:

After the initial easy wins are accomplished, establishing new success becomes more complex. Advancing requires a profound and nuanced understanding of both the business and the rapidly evolving technologies. This knowledge also needs to be spread across the organization.

– Incorporating automation into business culture:

Business culture and the availability of adequate human resources can influence investment decisions. A conservative or cautious culture and limited resources can lead to slow progress.

A public sector organization like Keva aims to sit just behind the wave’s crest in the suction of automation forerunners. According to Tommi Heinonen, balancing forward leaning and conservative strategies in automation can sometimes be challenging.

– Non-standardised processes:

Business processes need to be described in sufficient detail. When these are lacking more work goes into identifying process candidates and developing automations.

– Limiting the scope of robotics to support processes:

At Keva, the core solution and payment processes are implemented using traditional application development. These solutions work well for their purpose but have left less need for robotics and AI to be introduced across all business areas.

When technological knowledge is confined to specific organizational functions, it can hinder the recognition of fresh prospects in other areas and impede collaborative efforts for cross-functional solutions.

– Enhanced quality demands in customer-facing processes:

Ensuring excellent quality from the outset is crucial in customer-facing automation. A positive initial customer experience promotes engagement with new digital channels, while a negative encounter may foster resistance to change and favoring traditional methods. Maintaining excellent quality control in intricate customer service processes, however, can slow down progress because it demands significant resources.

Crossing the next threshold – boosting value creation in Keva’s automation mature organization

– Comprehensive customer-centric approach to automation

Comprehensive customer-centric automation involves identifying opportunities to enhance processes with a focus on improving the customer experience. Recognizing that customer’s service journey often encompasses various business functions and interconnected processes is essential.

– Focus on core operations and ensuring transparency

Impactful automation relies on identifying core business operation and utilize automation to excel in these areas. This requires taking a step away from task automation and focusing attention on larger sets of interconnected processes. Additionally, overseeing these larger-scale operations necessitates implementing measures to guarantee the availability of accurate performance data and complete operational transparency, providing valuable insights for informed decision-making.

– Continuous skill development and acquiring new talent:

Tommi Heinonen emphasizes that cultivating a deeper and more comprehensive grasp of AI technologies, especially their business applications, is a pivotal part of advancing Keva’s automation. Specialist skills can also be acquired as a service, but doing so effectively requires a close collaborative relationship between the customer and the client.

Tommi Heinonen predicts that data scientists will hold crucial roles in the near future at Keva’s organization.

– Raising awareness and knowledge distribution:

Comprehensive automation understanding across organizational levels ensures commitment to strategy integration. It fosters internal innovation and prevents motivation-dampening disappointments when expectations do not match reality.

– Adjusting organization and roles:

According to Tommi Heinonen, project organizations that effectively blend expertise from both IT and business domains will play an increasingly important role in driving Keva’s automation forward.

– Setting the right indicators and monitoring results:

Performance indicators must be kept up to date and focus on reflect value created – not activities done. Achieving goals will change the indicators to some extent.

The Future of Automation in Keva’s Organization

Keva continuously works to ensure full transparency of its operations and processes. In line with the legal core mandate, Keva acts in accordance with the law and recommendations and respects data protection and security. Operators have a duty to demonstrate compliance, i.e., the obligation to answer the question, “How do we operate?” To achieve this objective, the “actual” activities must be adequately reported, and reasoning and responsibility in decision-making must be clearly demonstrable.

Operational transparency also involves assessing Keva’s current solutions and practices. The organization continues to refine its metrics, and align automation with the business and enhancing customer experience.

According to Tommi Heinonen, there’s still significant room for improvement in customer service. “We envision a complete digitization of pension-related processes and payments”, Tommi says about Keva’s objectives adding that more expansive cloudification is part of actualizing this vision.

The post Advancing automation in an automation mature organization – A case story from Keva appeared first on Digital Workforce.

Advancing Healthcare Finance: Digital Workforce Collaborates with Top Cancer Institute

Digital Workforce, a leader in business process automation, is excited to announce its strategic partnership with a globally renowned cancer research institute in the US. This collaboration aims at optimizing the front-end revenue cycle processes of the institute and complementing the efforts of its highly efficient in-house team.

As part of the agreement, Digital Workforce will implement advanced Robotic Process Automation (RPA) solutions to automate the fundamental patient access workflow, in their world-class EMR system. The initiative is expected to enhance operational efficiency, reduce costs, and support the institute’s dedication to world-class cancer research and patient care.

”We also believe that this kind of automation will increase patient satisfaction. We have witnessed elsewhere where similar referral processes have reduced the referral lead time down from 32 to 4 hours processing time. This will significantly improve the patient experience together with other key KPIs. This is particularly important since often, if not always, referral is the only way to receive treatment from highly specialized healthcare providers”, said Juha Järvi, Global Head of Healthcare for Digital Workforce

“We are thrilled to collaborate with this esteemed institute. This represents a significant step in demonstrating the transformative power of RPA in healthcare, in the context of revenue cycle, while improving the patient access,” said Jussi Vasama, the CEO of Digital Workforce. “Our commitment is to deliver solutions that streamline processes and contribute to the institute’s noble mission of advancing cancer treatment and research.”

This partnership highlights Digital Workforce’s expertise in customizing automation solutions to meet the unique needs of the healthcare sector in the US. It underlines the potential of RPA in enhancing core operational revenue cycle operations, leading to more efficient and effective resource allocation in critical research and care areas, while improving access to care and patient experience.

Digital Workforce, known for its expertise in healthcare automation and extensive experience with major EMR platforms, has become a reliable partner for healthcare organizations focused on improving processes, reducing errors, and streamlining operations. This new agreement reinforces Digital Workforce’s position as a top choice for automation services among leading US healthcare providers and institutes.

For further information, please contact:

Jussi Vasama, CEO, Tel. +358 50 380 9893, jussi.vasama@digitalworkforce.com
Juha Järvi, Global Head of Healthcare +358 40 753 0963, juha.jarvi@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organisations to save costs, accelerate digitalisation, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

The post Advancing Healthcare Finance: Digital Workforce Collaborates with Top Cancer Institute appeared first on Digital Workforce.

We will showcase our cutting-edge healthcare process automation solutions and technologies at booth 531. We invite you to visit our booth and discover how our solutions can drive efficiency, streamline processes, and enhance patient care in your organization.

The conference will feature keynote sessions, informative panels, and networking opportunities with elite executives. Attendees, both in-person and virtual, will gain valuable insights and actionable strategies to adapt to the ever-evolving healthcare landscape.

To learn more about the conference and register for the event, please visit the official Becker’s HIT + DH + RCM Conference website.

For any inquiries or to schedule a meeting with our team at the event, please reach out to us at info@digitalworkforce.com

We eagerly look forward to connecting with fellow industry professionals and exploring collaborative opportunities at Becker’s HIT + DH + RCM Conference 2023.

The post Digital Workorce sponsoring 8th Annual Becker’s HIT – DH – RCM Conference appeared first on Digital Workforce.

23.8.2023 09:00:00 EEST | Digital Workforce Services Oyj | Company Announcement

Digital Workforce Services Plc

Company announcement 23 August 2023 at 9.00 EET

Half Year Financial report, January 1 – June 30, 2023 (unaudited)

Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year.

PROFITABILITY IMPROVED BY 14 PERCENTAGE POINTS AND NET INCOME TURNED POSITIVE, REVENUE INCREASED

Digital Workforce Service’s revenue for the first half of the year from 1 January to 30 June 2023 was EUR 12.6 (12.0) million. Revenue increased by EUR 0.6 million or 5.2% compared to last year. EBITDA was EUR 0.1 (-1.6) million and adjusted EBITDA was EUR 0.3 (-1.3) million.

At the end of the reporting period, cash and bank receivables and other liquid assets were at EUR 14.3 (15.9) million.

The number of employees at the end of the reporting period was 179 (196) and the average number of employees was 189 (188).

January-June 2023:

• The revenue was EUR 12.6 (12.0) million, which was an increase of 5.2%.
• EBITDA was EUR 0.1 (-1.6) million and adjusted EBITDA was EUR 0.3 (-1.3) million.
• Operating profit was EUR 0.0 (-1.7) million.
• Revenue from Continuous Services was EUR 7.6 (7.1) million, which was an increase of 6.6%. The proportion of total revenue rose to 60.5% (59.7%).
• Revenue from Professional Services was EUR 5.0 (4.8) million, which was an increase of 3.2%. The proportion of total revenue was 39.5% (40.3%).
• Earnings per share (EPS) amounted to EUR 0.02 (-0.17).

• On February 15, 2023 the company announced delivering professional business process automation services and staff augmentation to one of the most prestigious healthcare systems in the US.
• On March 2, 2023 Digital Workforce Services received an order for Professional Services of approximately EUR 2.2 million for year 2023 from a major utility company in the United States.
• Jussi Vasama joined the company as CEO on March 27, 2023.
• On March 28, 2023 Digital Workforce received the prestigious ISO 27001 certification for its information security management. The certification is awarded to companies that demonstrate a high level of commitment to protecting their information assets and implementing effective security controls.
• On May 25, 2023 the company announced a partnership with one of the leading NHS Foundation Trusts to Improve Patient Experience with End-to-End Process Automation. Using Digital Workforce’s innovative Outsmart PASS solution, the client can speed up the registration process, inform nurses immediately about high-priority patients, and centrally monitor, orchestrate, and control the registration lifecycle.
• Digital Workforce has won the prestigious ‘Improving back-office efficiencies through digital’ HSJ Digital Award for their revolutionary Intelligent Automation Transformation Programme in Maternity in England on June 22, 2023. The HSJ Digital Awards recognize outstanding contributions towards healthcare services in England, and winning this national award demonstrates the exceptional drive of the team to innovate, build impactful solutions, and take on an instrumental role in transforming healthcare delivery.

Outlook for 2023
The company keeps the guidance unchanged. Digital Workforce’s full-year 2023 revenue is expected to be higher than in 2022 and profitability is expected to be positive on an adjusted EBITDA basis.

Key figures   

CEO Jussi Vasama:

“I am pleased with the progress the company has made in implementing its strategy for profitable growth. The efficiency measures initiated last year and continued during the first half of the year combined with revenue growth in Continuous Services resulted in a significant improvement in EBITDA compared to the comparison period. Our adjusted EBITDA was EUR 0.3 million in the reporting period, compared to a negative EBITDA of EUR -1.3 million in the comparative period. Adjusted EBITDA improved by 14 percentage points. Our revenue grew by 5% in the first half of the year. We were very successful in growing our business in our growth markets in the US and the UK, which are at the heart of our strategy, and in the healthcare segment. In the Finnish market, we saw a slowdown in demand for public sector operators after a very buoyant end to 2022. In the Swedish market, demand slowed down, and realisations were also weighed down by the marked depreciation of the Swedish krona.

Customer demand for our healthcare services strengthened especially in the U.S. and the UK, where significant new contracts were signed. Supported by these, both our Continuous Services and Professional Services grew compared to the comparative period.

As a company, we have made good progress in our transformation journey towards becoming a holistic automation house that delivers real, measurable business benefits to customers. In 2022, we launched Outsmart PASS, a solution offering developed by the company for managing and implementing end-to-end automation for our customers. Through Outsmart projects that leverage a range of expert services and technologies, customers have achieved the significant benefits identified in the projects, including significant increases in overall process automation rates and cost savings through automation of dozens of person-years.  For example, the transformation of our customers’ end-customer service chains has resulted in 80% faster access to care in healthcare clinical processes. We have delivered unique, leading automation technology solutions for which we see great potential internationally in the years ahead.

The company changed its organisational structure at the beginning of June. The aim was to create a structure and refine governance models to support strategic objectives. At the same time, the company chose financial services as a new strategic focus area, alongside healthcare.  Digital Workforce has a strong foothold in the Nordic banking and insurance customer base in software robotics and other automation technologies. The Outsmart offering brings a service layer on top of a customer’s existing information systems, through which a holistic core business processes across different systems and functions can be orchestrated, monitored and developed. Our solution also offers this industry new opportunities to leverage both existing and new automation technologies and to flexibly integrate human tasks into fully automated workflows.

We have been using Artificial Intelligence (AI) for years, not only as part of our customer implementations, but also to develop and improve the efficiency of our own services. Generative AI brings new possibilities to both, and we are actively exploring with our clients the opportunities it creates in demanding customer environments, considering their operational requirements. We work with large global enterprises in industries such as healthcare, financial services, and manufacturing, where data security, operational transparency and regulatory compliance are of paramount importance. In March 2023, we were awarded ISO 27001 certification, demonstrating our long-term commitment to information security at all levels of the company. The importance of information security will become even more prominent as digitalisation progresses. ISO 27001 certification demonstrates our ability to deliver innovative cloud-based business process automation solutions while meeting our customers’ highest security and compliance requirements.

Digital Workforce continues to be a lucrative employer. The company will continue to execute targeted, growth-oriented recruitment and will continue to focus on retaining existing staff. The company’s founders and all personnel have created a cohesive and open culture on which the next phase of our company can be built readily.

I see the company well positioned to seize the opportunities that will be opened in the market as well as to meet the general economic uncertainty that may persist in certain markets. Our services can deliver tangible business benefits to customers quickly and efficiently in a context where they are looking for greater efficiency and scalability. The recurring revenue from the Continuous Services we provide to our clients represents more than 60% of our revenue, providing business continuity in the face of short-term fluctuations in demand. Our cash position remains strong and this, combined with our profitable growth strategy, they will allow us to make additional investments, as the case may be, to accelerate the execution of the company strategy through possible acquisitions.”

This is a summary of Digital Workforce Services Plc’s Half Year Financial Report 2023. The complete report is attached to this release and available at: https://digitalworkforce.com/investors/releases/

Helsinki August 22, 2023

Digital Workforce Services Plc
Board of Directors

For further information, please contact:

Jussi Vasama, Tel. +358 50 3809 893

Certified advisor

Danske Bank, Tel. +358 40 841 3052 

About Digital Workforce Services Oyj

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suite allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience and gain competitive advantage. Globally, over 200 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

https://digitalworkforce.com

Attachments

• Digital Workforce Services Plc Half Year Financial Report 2023.pdf

The post Digital Workforce Services Plc’s Half Year Financial report, January 1 – June 30, 2023: Profitability improved by 14 percentage points and net income turned positive, revenue increased appeared first on Digital Workforce.

Robotic Process Automation (RPA) solution archives social care customer records in North Savo, Finland

Digital Workforce will provide the North Savo welfare region with a significant migration solution to transfer and archive old customer data from the North Savo social care system to Kela’s (the Social Insurance Institution of Finland) centralized Kanta social care service and archive administrative data in North Savo’s archive. The solution uses the Robocorp platform based on the open-source Robot Framework and Atostek’s ERA service. The data to be archived in passive databases has been accumulated over more than twenty years in several different systems.

Istekki Oy acts as a service integrator in the project. “We wanted a reliable solution for migrating customer data that is cost-effective overall. We get the systems aligned and the data securely archived, and our Pro Consona admin users do the configuration work on the documents to be archived. The patient data is archived in the repository, and the administrative data is archived in the Istekki archive.” says Eino Järvinen, Project Manager at Istekki Oy.

“Intelligent automation offers many opportunities in the IT field of the health and social care reform*. A single welfare region has hundreds of IT systems, and university hospital areas have even more than a thousand. At worst, the time spent on transferring data takes time away from customer and care work. It doesn’t make sense, and organizations can’t afford it. Long-term work is underway to modernize information systems, but implementation on the required scale will not occur until the future. RPA is an excellent transitional solution that can be set up quickly. Our ready-made solution, including Robocorp and Atostek software, connects disparate information systems to share information quickly, smartly, and cost-effectively, whether in a few months or a longer-term project,” says Juha Järvi, Head of Global Healthcare, Digital Workforce.

RPA is commonplace in Finland’s largest healthcare organizations. Helsinki University Hospital HUS, for example, aims to use RPA to free up 600,000 hours of paperwork for patient care in three years.

*Health and Social Services reform is one of Finland’s most significant administrative reforms. From the beginning of 2023, responsibility for organizing social welfare, healthcare, and rescue services was transferred from more than 300 municipalities and joint municipal authorities to 21 welfare regions. An exception is the City of Helsinki, which retains responsibility for organizing social welfare, healthcare, and rescue services. In addition, the HUS Group is also responsible for organizing specialized healthcare in its region.

Public services provided by the welfare region include primary healthcare, specialized healthcare, social care, dental care, mental health and substance abuse services, disability services, and housing services for the elderly.

For further information, please contact

Juha Järvi, Head of Global Healthcare, Digital Workforce Services Oyj, juha.jarvi@digitalworkforce.com +358 40 753 0963

About Digital Workforce Services Oyj
Digital Workforce Services Plc is the leading business automation platform and service provider globally. Digital Workforce Outsmart platform allows organizations to accelerate digitalization, increase revenue, improve customer experience and gain competitive advantage. Globally, over 200 large customers use Digital Workforce’s platform and services to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

https://digitalworkforce.com/

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Digital Workforce and ApolloIQ Unite to Transform Primary Care through Business Process Automation Collaboration

ApolloIQ, a UK-based Intelligent Automation specialist in Primary Care, and Digital Workforce, a global leader in Healthcare Business Process Automation, have come together to redefine work efficiency and patient outcomes in primary care in the UK.

In a transformative partnership in the healthcare sector, ApolloIQ and Digital Workforce have announced their collaboration. The collaboration promises to bring about a revolutionary change in primary care by harnessing the power of process automation to enhance work efficiency, reduce errors, and significantly improve patient experience and outcomes.

Digital Workforce provides services and a valued-based pay-per-use purchase model that reflects eight years of specialisation. The company started with the objective of closing the gap between resource and care demands in healthcare in Finland. It is one of the few in the world to have delivered process automation solutions to clinical healthcare processes requiring the highest data security and uptime running demands.

ApolloIQ has its foundations in Clinical Pharmacy in Primary Care and is pioneering work in Process Automation solutions to replace repetitive tasks, thereby improving efficiency and standardisation. There is significant potential for automation in primary care across patient registration, chronic disease care paths, QOF (Quality and Outcomes Framework) outcomes, cancer care, referrals, blood test filing, and document management.

“Partnering with Digital Workforce aligns with our mission to drive digital transformation in the Primary Care sector. Through this collaboration, we can harness the power of intelligent automation to drive operational excellence, reduce costs, and optimise resource allocation.” – Vlad Repede and Razvan Valcu, Co-founders of ApolloIQ.

“Each country has a unique way of organising healthcare, and knowing the organisational structures, decision-makers, processes, underlying funding structures, etc., requires local expertise and experience. Collaborating with ApolloIQ reinforces our UK go-to-market strategy and mission to provide leading-edge BPA services in healthcare directly and through selected niche partners. We are enthusiastic about the potential of this partnership to improve work efficiency further and elevate patient care.” said Juha Järvi, Global Head of Healthcare of Digital Workforce Services Plc.

Primary care services provide the first point of contact in the UK healthcare system, acting as the ‘front door’ of the NHS. These services include general practice, community pharmacy, dental, and optometry (eye health) services.

The synergy between ApolloIQ’s specialised knowledge in primary care and Digital Workforce’s service portfolio and vast experience in clinical business process automation forms the cornerstone of this collaboration. This collaboration is poised to offer unmatched process automation solutions to revolutionise primary care and overall patient care.

For further information, please contact:
Juha Järvi, Head of Healthcare Global of Digital Workforce Services Plc
juha.jarvi@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organisations to save costs, accelerate digitalisation, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 200 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

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Digital Workforce Propels Portsmouth Hospitals University NHS Trust’s Intelligent Automation Transformation Programme in Maternity to Win Renowned HSJ Digital Award

Digital Workforce, a leading provider of Primary and Clinical Intelligent Automation and Patient Journey Orchestration solutions, is proud to announce that Portsmouth Hospitals University NHS Trust, in partnership with Digital Workforce Services Plc and PSTG Ltd, has won the prestigious ‘Improving back-office efficiencies through digital’ HSJ Digital Award for their revolutionary Intelligent Automation Transformation Programme in Maternity.

The HSJ Digital Awards recognize outstanding contributions towards healthcare services, and winning this national award demonstrates the exceptional drive of the team to innovate, build impactful solutions, and take on an instrumental role in transforming healthcare delivery. Winners from 19 categories were announced during the ceremony in Manchester on June 22, hosted by comedian and author Mark Watson, celebrating the achievements of 162 shortlisted finalists from across 120 individual Trusts and organizations.

The solution automates maternity appointments, referrals, alerts, and record management processes, reducing the time it takes pregnant women to receive an appointment date from 6-8 weeks to just 48 hours.

“This beautifully presented entry highlighted the delivery of an effective solution to an important issue. The judges felt that it is clear how much of an impact this model had on maximizing clinical time for staff, and they recognize the knock-on patient benefits from this. This model is easily scalable, and the clear development plan impressed the panel” – HSJ Digital Awards 2023 Panel of Judges.

“Winning this award is a testament to the dedication and hard work of our team and partners who have worked tirelessly to transform maternity services,” said Leon Stafford, Head of UK & Ireland for Digital Workforce. “We look forward to presenting this model to other organizations and building new impactful and groundbreaking solutions with PSTG and Portsmouth. This is significant national recognition for Digital Workforce, which has pioneered in building innovative automation solutions for Primary and Clinical automations in the UK since 2019.”

Portsmouth Hospitals University NHS Trust has been working with Digital Workforce and PSTG to transform healthcare for over three years. The Trust has always been highly innovative and was a finalist at the HSJ Awards 2021 for the Emergency Ambulance Transfers solution, also with Digital Workforce and PSTG.

Digital Workforce congratulates all the finalists and commends their commitment to innovating healthcare services for patients and staff.

For further information, please contact: leon.stafford@digitalworkforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suite allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain competitive advantage. Globally, over 200 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

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