OuluBot is a smart, conversational AI virtual assistant that enables 24/7 service in the City of Oulu’s customer guidance and advice. Oulubot has been in production since 2022 and is continuously growing in popularity. In October 2023, Oulu was among the first municipality entities in Finland to introduce generative AI features. Generative AI is now also used to enhance OuluBot further. OuluBot is powered by Boost.ai’s conversational AI technology, with Digital Workforce and Front AI serving as the City’s service partners.

OuluBot spans a wide range of the City’s services. The virtual assistant can currently answer questions about hundreds of topics, including public transport, inquiries about lost travel cards, tourism, library, building control-related topics, general advice on welfare services, and many others.

Today, OuluBot employs 22 people, most of whom are AI trainers working on training the AI model. Last autumn, new features based on a large language model (LLM) from Boost.ai were made available to Oulu’s AI trainers. These features have allowed them to teach the AI and generate responses for the bot much more quickly and efficiently.

A more recent development in Oulu this spring was the introduction of generative AI. Generative AI enables OuluBot to independently answer questions based on the information it gathers, for example, from the municipality’s website. In addition to the municipality’s website, the bot can search for information from the North Ostrobothnia Welfare Region’s (Pohde) website, and, if necessary, the search can be extended to the websites of other actors who promote the well-being of the municipality’s citizens.

OuluBot is one of the first government services worldwide to use generative AI autonomously to use existing content for independent learning. Independent learning allows OuluBot’s scope to be extended almost without limit to all services provided by the City and other selected service providers. The main task of the AI Trainers will be to monitor the quality of the answers produced by Generative AI and the accuracy of the source material it uses.

“We are proud to be at the forefront of digitalization in the municipal sector and to set an example using Generative AI. The City of Oulu is responsible for several services that residents, businesses, and tourists have many questions about. Large language models allow us to add new topics to OuluBot’s repertoire faster than before and to answer general questions better, which will significantly improve the customer experience. All this is done in a safe and controlled way,” says Veli-Matti Keloneva, Development Director.

“Oulu has the best virtual assistant of any city in Finland. They were the first to test Boost.ai’s LLM features last autumn and are already using generative AI extensively. Many other customers are still in the exploratory stage with these technologies, but Oulu has already come a long way,” states Jari Annala, CEO, Front AI.

“It’s great to see how OuluBot continues to expand and develop. As a result of the breakthrough in generative AI, people are much more willing and used to talking to virtual assistants. Oulu is in an excellent position to leverage these changes with its years of experience in conversational AI, the culture of continuous innovation, and customer-centric approach,” says Jussi Vasama, CEO, Digital Workforce.

OuluBot is hosted at https://www.ouka.fi/ and can also chat in the Oulu dialect.

More information
Marja Heikkinen, Key Account Manager
Digital Workforce Services Oyj
marja.heikkinen@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

Press release 18.6.2024 – The City of Oulu stands out as a pioneer in the use of Artificial Intelligence: OuluBot uses generative AI

The post The City of Oulu stands out as a pioneer in the use of Artificial Intelligence (AI): OuluBot virtual assistant expands its capabilities with generative AI appeared first on Digital Workforce.

Digital Workforce and Atostek secure a significant contract for legacy data conversion and migration services

 
Digital Workforce and 2M-IT’s contract partner Atostek will provide a SaaS service for converting and migrating customer and patient data for four Welfare Regions. The total number of systems to be migrated is more than 130. 2M-IT Oy will procure the SaaS -service system as part of its own service provision and production for customers. Atostek and Digital Workforce will act as subcontractors to 2M-IT Oy. The signed contract does not contain a minimum purchase obligation.

The acquired service will be used at the Welfare Regions of Varsinais-Suomi, Satakunta, Pohjanmaa, and Kanta-Häme. The decision to introduce the service was taken by the decision-making body of each Welfare Region. The first agreed-upon projects are due to start in June.

The Welfare Regions of Varsinais- Suomi, Satakunta, Pohjanmaa, and Kanta-Häme have more than 130 transferrable systems in 27 source systems. The contract addresses a substantial portion of Finland’s total number of archivable social- and healthcare systems, estimated to be 800-1000. The quicker the data from the old systems is archived, the sooner the Welfare Regions can relinquish their administrative duties concerning the legacy systems.

“We have delivered dozens of migration projects to Welfare Regions since January 2023. Together with Atostek, we have already migrated almost 2 million documents. We’re experienced with nearly all source systems in Finland’s Welfare Regions, offering a highly efficient cloud solution independent of source systems, powered by software robotics. Additionally, we boast the country’s most experienced team of migration experts. The cooperation with Atostek has been excellent. This is our first major collaboration with 2M-IT, and we look forward to working with them. 2M-IT has a solid position as a contract partner in the healthcare sector”, says Juha Järvi, Digital Workforce, Global Head of Global Healthcare.

“Together with Digital Workforce, we have successfully built a cost-effective, high-quality solution for the Welfare Regions to transfer data reliably and efficiently to Kela’s Kanta archive. Working together has allowed both parties to focus on their core competencies and brought flexibility in resourcing. It is great to be involved in building the future of social welfare and healthcare in Finland,” says Miika Parvio, Business Director of Atostek ERA Services.

More information
Juha Järvi, Global Head of Healthcare
Digital Workforce Services Oyj
juha.jarvi@digitalworkforce.com

About Digital Workforce Services Plc 

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

Press Release 29.4.2024 – Digital Workforce and Atostek secure a significant contract for legacy data conversion and migration services

The post Digital Workforce and Atostek secure a significant contract for legacy data conversion and migration services appeared first on Digital Workforce.

The Challenge of Traditional Follow-Up Care

As pivotal as follow-up procedures are, they are often plagued by fragmented communication channels, person dependencies, and inconsistent patient engagement. These issues lead to delays in crucial information dissemination, missed appointments, and – ultimately – compromise patient outcomes.

Typical challenges in follow-up cancer care process design:

• Fragmented Communication: Traditional follow-up processes involve fragmented communication channels and personal dependencies, leading to delays and inefficiencies.
• Patient Engagement: Patients are not involved in setting up appointments. A time is scheduled for them, and they may struggle to adhere to the appointments due to several reasons, including inconvenience and lack of awareness. Rescheduling requires more manual work and missed appointments waste healthcare workers’ time.
• Data Management: Managing patient data for follow-up relies on cumbersome manual work and is prone to human error.

Embracing Technological Solutions for Better Patient Outcomes

Digital platforms, robots and AI offer a new-found transformative solution to the shortcomings of traditional follow-up processes. By harnessing the power of intelligent technologies, healthcare providers can streamline communication, automate reminders, and integrate patient data seamlessly across various systems.

Working in the field since the inception of our company, Digital Workforce is today a global leader in building tailored intelligent process management and automation solutions for healthcare. Together with our client, one of Nordic’s most prominent cancer care providers, we had the opportunity to develop and build a totally new end-to-end solution to transform their breast cancer follow-up.

What We Do (and You Should Do Too) to Transform Follow-Up Care for Long-Term Illness

At the start of the project, our client reported a wait time for scheduled testing and follow-up appointments that approached 9 months due to the before-listed challenges.

To alleviate the manual workload on healthcare workers and expedite patient care, we devised a fully automated surveillance solution, overseen by a cloud-based Cancer Care Follow-up Automation and Management solution, covering the entirety of the patient’s care period.

In the solution, appointments are automatically offered to the patients requiring timely check-ups and allowed to book themselves a suitable time. Automated orders are sent for X-ray mammography, and reminders about scheduled appointments are sent to the patient before their check-up. Patients may also independently reschedule their appointment.

After testing, a radiologist reviews the X-ray results, and the solution reads the reported results in the EMR system to determine the next steps.

Depending on the result, the patient gets an automated message containing their results and – if needed – instructions to book further tests or appointments with an oncologist.

The transformation of breast cancer follow-up care included:

• Digital Platforms: Utilizing digital platforms to streamline communication between healthcare providers and patients, reduce delays and improve engagement.
• Automated Reminders: Implementing automated reminders for appointments and medication adherence to improve patient compliance and reduce missed appointments.
• Data Integration: Integrating patient data across healthcare systems to ensure seamless access and enhances the quality of care.
• Personalized Care Plans: Enabling effective tailoring of follow-up plans to individual patient needs to increase engagement and improve patient care.

The Healing Power of Seamless Collaboration Between Technology & People

Elevating cancer care follow-up through technology yields significant benefits for both patients and healthcare providers. Improved patient engagement, better treatment adherence, and enhanced communication translate into superior patient progress and a more satisfying healthcare experience.

Projected results for the solution include:

• Cutting patients’ wait time for appointments from 9 to 1 month
• From 0% to 80% of patients being handled with no clinical involvement (neutral results)
• Up to 72000 automated yearly tasks
• Neutral results reported to patients in under 12h
• 5x more time spent with patients that need it most

To learn more about how we enable healthcare transformation, watch Juha Järvi, Digital Workforce’s Global Head of Healthcare, discuss breast cancer follow-up care.

The post Enhancing Cancer Care Follow-Up: Empowering Clinical Excellence appeared first on Digital Workforce.

In the banking and insurance sectors, large-scale information processing has served as an ideal foundation for automation. Within these organizations, automation has rapidly gained ground, with some initiatives moving close to achieving straight-through processing and reducing the need for manual intervention.

Banks, in particular, have succeeded in significantly boosting their efficiency. The downside, however, has been a decrease in customer satisfaction with the loss of personalized service.

The post Unlocking customer-centric innovation appeared first on Digital Workforce.

Join an online roundtable of 4 forward-thinking Business Leaders within Finance to learn about their strategies and means to tackle challenges that have proved critical in delivering excellent results for their organization.

We curate the discussions between our expert panelists covering a range of timely topics vital to your success in 2022. You can contribute by asking questions in chat during the live event or submitting your discussion topic suggestion in advance!

SPEAKERS:

Maria Antell – Director, Finance Transformation at Konecranes

Heli Iisakka – CFO, Colliers

Karl Orrling – CFO, StormGeo

Ville Halonen – Finance Process Manager, Cramo Group

KEY THEMES:

• Transforming efficiency-led thinking to maximizing results
• CFO’s perspective on data analytics and Intelligent Automation
• Importance of timely, accurate data in decision-making and running operations
• Growing resilience and agility
• Leading and engaging people in a changing environment

​
Engage & Register Today.

AGENDA (75min): 

7th April / Time zone CEST / 09:00

09:00 Welcome & Introduction

09:10
Focus on Results, Not Efficiency

Increased expectations on the CFO mean increased demands on the whole finance function
Using financial data to influence operational decision-making and strategy
Digital technology will be vital in managing complexity and driving productivity

09:30
Timely, accurate data is a key enabler to finance productivity and decision support

Automated reporting and analytics allow more time to be dedicated to forecasting and predictive analysis
Accuracy, availability and consistency of data
Collaboration between departments

09:50
What are the most important stakeholders for CFO’s to engage in driving automation to achieve better results?

Growing need for leadership and driving transformation
How to engage people and facilitate discussions between the different groups?

10:15
Wrap-up & End of show

Event 7.4.2022: CFO Talk
Organizers: Digital Workforce, UiPath, Business Insight Group

The post Nordic CFO Talk 7.4.2022 with UiPath and Business Insight Group appeared first on Digital Workforce.

Jukka Virkkunen and Heikki Länsisyrjä – two of the three Digital Workforce co-founders- sat in a conference room in the company’s Helsinki HQ. Despite their busy schedules, time was taken for an important discussion, Intelligent Processes Automation – IPA!

What does IPA (Intelligent Process Automation) really mean?

Jukka: IPA – Intelligent Processes Automation – means maximising business value with the help of process automation. The role of an IPA-service company is to figure out to what extent, and with which tools, the client’s processes can be automated in efficient and high-quality manner.
The automation of a single process may require the use of multiple different technologies: RPA, image recognition, chat bots, machine learning… the list goes on. The term ‘Intelligent Process Automation’ refers to the ultimate goal of applying several technologies rather than a specific technology.
Heikki: The form of the solution, and which technologies are applied, depends entirely on the client’s business processes. Within the IPA-repertory, there’s an entire ecosystem of technologies which need to be considered as parts of a bigger picture. By fitting different pieces together it’s possible to tailor the right solution for any situation.

Why is this worth talking about IPA (Intelligent Process Automation)?

Jukka: As organisations and businesses gain more experience, they improve their ability to recognise opportunities for robotic process automation solutions. Process automation starts by changing information to a digital form, with the second step usually being RPA. In the next phase, the focus shifts to tasks that require a degree of interpretation that further requires the consideration of a selection of smart technologies.
Heikki: Managing knowledge work efficiency should be on every organization’s management’s agenda because it is the most important factor of our time regarding productivity – this applies in nearly all industries. The change has been incredibly fast, and the amount of routine knowledge work has been increasing. By automating business processes, meaningful gains in productivity have been achieved, and this is something that most organisations want to develop further.

What is RPA’s position in relation to IPA (Intelligent Process Automation)?

Heikki: RPA (Robotic Process Automation) is still the best tool for automating repetitive knowledge work. When we talk about IPA (intelligent process automation), we might just as well talk about smart virtual workers, meaning software robots that have been given smart capabilities depending on process requirements. The virtual worker’s application areas are now even wider, but RPA is still at the centre of the execution.
From the client’s perspective, however, the convenient thing is that all the required technology for automating a process is delivered as a whole, in a form that is scalable and easy to access. For this, the best solution is a cloud service that integrates different technologies and scales up fast if necessary.

Read more about our Intelligent Automation Services

Digital Workforce is the worlds’ leading company purely specializing in Intelligent Process Automation services on an industrial scale. Get in touch with us to tap into the full potential of process automation hiding in your organisation!

The post Intelligent Process Automation (IPA): What exactly does it mean? appeared first on Digital Workforce.

Live Webinar 27^th of January 2022, at 10 am EET

Do you want to get started or look for ways to increase the degree of automation in your Customer Service? Would you like to know more about the technologies that can improve your Customer Experience and Operational Efficiency?

In our next Ask Me Anything- session, we discuss Customer Service Automation. During the live webinar, Matti Toivonen, CXO of Front AI answers all your questions around Customer Service Automation, Chatbots, and Conversational AI. The virtual session is a unique chance to ask questions and free advice from a world-leading expert in these areas!

Watch recording here!

How does it work?

AMA sessions are not typical webinars – We don’t present but per se, but simply answer your questions.

1. Sign up for our AMA events and fill in your questions in the registration form.
2. Receive a link to the live event.

In this session, we answer your questions related to topics such as:

• Typical use cases for automation in Customer Service
• Best practices for Customer Service Automation
• Implementing customer-facing automation technologies – requirements and expectations
• What is conversational AI and how does it compare to traditional chatbots?
• Differences between tools and technologies – our recommendations

Experts in this session:

Matti Toivonen
CXO and Co-Founder, Front AI

Matti Toivonen is the CXO and co-Founder of Front AI – Nordis’ leading service automation company delivering next-generation AI-based service bots and a close partner to Digital Workforce.

Matti believes in customer experience as the most critical strategic competitive edge for business and that the people in customer interactions are the essential asset in this scenario. His passion and expertise lie in improving customer experience through data analysis, technology, and digital transformation.

Find our previous AMA sessions and other webinars here or sign up for our newsletter to keep posted about upcoming events!

The post AMA Webinar: Customer Service Automation appeared first on Digital Workforce.

In our first international Ask Me Anything- session, we dive into Intelligent Document Processing (IDP) and answer all your questions about getting started with IDP. This virtual session is a unique chance for you to ask questions and advice from some of Nordics’ leading experts on IDP technology, Rami Luisto, and Niko Lehtonen.

Submit your questions and tune in on
Thursday, September 23rd, 9:00CEST/10:00EEST

How does it work?

AMA sessions are not typical webinars – We don’t present but per se, but simply answer your questions.

Sign up for the event and fill in your questions in the registration form.
Receive a link to the live event.

In this session, we answer your questions related to topics such as:

• The possibilities and limitations of Intelligent Document Processing in automating business processes
• Getting started
• Identifying use cases
• IDP best practices

Experts at your disposal:

Rami Luisto

Mathematician working with AI as a Data Scientist, focusing on Optical Character Recognition (OCR), Natural Language Processing (NLP), Key-value Detection (KVD), and other document comprehension tasks. Docent / Adjunct Professor in mathematics at the University of Helsinki.

Niko Lehtonen

Product Manager – Intelligent Document Processing. Senior expert in business process automation utilizing and combining various technologies.

Want to learn more?

Stay tuned for a second session discussing different IDP technologies.
Book a one-to-one IDP tutoring session with our experts!

The post AMA Webinar: The Fundamentals of Intelligent Document Processing appeared first on Digital Workforce.

Intelligent Automation, Intelligent Process Automation, Hyper Automation, Intelligent Hyper Automation are among many buzzwords used to describe business automation. Behind these confusing terms are dozens of different technologies and ways of using them, which often lead to misconceptions.

This article argues that the buzzwords – or even diving deep into the specific technologies behind them – are not that important to deriving value from automation. But what should you pay attention to?

Future Automation

What is the direction of the road ahead?

From Efficiency to Strategic differentiation

The focus on automation-derived business value quickly morphs from today’s efficiency-led goals to strategic differentiation, business agility, and continuous value realization.

We are past the times of expensive and risky projects such as traditional ERP implementations. The returns on these investments were often questionable, and because all ERP solutions use best practice processes that are very expensive to customize, creating strategic differentiation was challenging to say the least. Typically, the result of a successful implementation was that you got the best practice processes that the industry leaders had implemented months or years earlier.

From Task Automation to Autonomous Business

Already today, leading companies have moved from automating mundane, repetitive tasks to more significant business challenges and opportunities. These include optimizing the entire customer journey, transforming supply chains, or introducing a new business model.

We believe that future automation is all about a journey that takes you from Task Automation to, eventually, an Autonomous Business. It’s like the journey from the Ford T-Model, one of the first mass-production vehicles with 2-speed planetary gear, to self-driving cars that Tesla is pioneering. Though some bumps are still on the road, the direction is clear. The same applies to Business.

How far along the road are you today, and what are the next steps to take?

The future of Business includes a Digital Workforce! A digital worker is a programmed team member trained to carry out a task just like any employee, only faster and without mistakes. All that we have seen so far indicates that every team – by necessity- will have digital workers working alongside humans in the future.

In the next part, we introduce three generations of Digital Workers. Each of these, having a different level of capabilities and value to your Business.

What generation of Digital Workers do you currently have?

If your organization is not yet utilizing Digital Workers, it’s time to evaluate how to benefit from the first-generation workforce. If you’ve started your journey already, you are probably ready for Digitals Workers 2.0.

Digital Workers 1.0 – Task Automation (2015-2020)

Organizations use the first generation of Digital Workers primarily in task automation of mundane and repetitive tasks. Digital Workers 1.0, can capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems. These Digital Workers are ideal for automating high-volume labor-intensive work done on a computer.

The tasks assigned to 1.0 Digital Workers must be rules-based and can only use structured data. These first-generation robots have delivered tremendous business value related to labor arbitrage savings and increased quality by reducing mistakes. However, this is just a tiny percentage of the total business value that Digital Workers can deliver.

Digital Workers 2.0 – End-to-end process automation (2021-2030)

The second generation of Digital Workers incorporates cognitive and learning capabilities to the skillset of 1.0 Digital Workers. These robots can handle unstructured data, turn it into actionable information and transfer it further for processing. 2.0 Digital Workers can also have human-like conversations and do operational planning without human help.

The business value of this generation of Digital Workers comes from automating end-to-end processes instead of individual tasks. For example, utilizing second-generation Digital Workers, Businesses can unlock completely new value by automating order-to-pay or Integrated Supply Chain Planning.

Second-generation Digital Workers empower (and require) organizations to rethink and redesign their critical business processes and even operating models. In many situations, the payback time can be months for automated end-to-end processes – automated processes that no longer require any human intervention.

Automating more complex end-to-end processes, like optimizing manufacturing processes from raw materials to shipping, will take longer than Task Automation but can be designed to be self-financed. You can transform a process in stages, taking out enough value along the way to finance the project.

As we move from Task Automation to end-to-end, few challenges are all about technology. Instead, more problem-solving is needed to enable a coherent workforce where humans and digital workers work hand in hand to maximize business value.

Integrating humans into the story of automation can fundamentally shake up Business and be expected to see leaders rise and fall. For this reason, introducing the second generation of Digital Workers also calls for innovating around questions like:

• How should humans interact with the automated parts of the Business?
• What are the unique skills of people, and how are they best used?

Digital Workers 3.0 – Autonomous Business (2030 & beyond)

As discussed in the first part of this article, we will eventually end up with autonomous Business enabled by the third generation of Digital Workers that can run and develop end-to-end core business processes. Quite honestly, we will most likely see the first simple business models become autonomous not too far in the future.

Jack Ma (Alibaba founder) has predicted that a robot will likely be on the cover of Time Magazine as the best CEO within the next 30 years. Some organizations have already appointed AI-enabled Board Members, and we will see many more of these in the future. However, the business value of the autonomous generation of Digital Workers is probably something we can let be for the time being, or at least investigating it calls for an article of its own!

For now, ensuring your Business stays ahead of its competition and is ready for the future ties to your ability to take advantage of Digital Workers 2.0.

Future Automation- article by Erik Gaarder, Senior IA Business Consultant, Business & Service Development, Digital Workforce

Featured in Enterprise Times UK

The post Future Automation: How to build an enduring competitive edge in a changing world? appeared first on Digital Workforce.

The world keeps on changing, and so does RPA. As we’ve seen with the rise of Citizen Developers, RPA is no longer something that is – or should be – only done in the automation center of excellence by dedicated RPA experts. The so-called Citizen Developers – people working in different business units without any coding experience – have started to take advantage of modern low-code and no-code solutions and automate smaller tasks by themselves.

When governing a Citizen Developer program, it is vital to ensure efforts are centrally led and focused on areas where they are needed. It is far too easy to end up in a situation where every person develops their automations entirely independently with the CoE losing visibility to what is happening. No visibility also means it will not be possible to track the program’s benefits, share knowledge, or re-use and scale up already developed solutions.

Governing a program like this is a topic we’ve previously discussed in an article focused on Citizen Developers. This time, however, we would like to introduce a new related role to the mix.

Citizen Analyst

A Citizen Analyst works similarly to a Citizen Developer but focuses on discovering and assessing automatable processes and tasks instead. Of course, a person can be skilled in both roles, but there is some benefit to having two separate people wear these hats. This way, both can focus on their specialist role and form a dynamic team. Also, as we have discussed before, not everybody can be a Citizen Developer. Considering people’s skillsets is still essential, even if there is less and less emphasis on highly technical aptitude.

Much like the RPA Business Analyst in a CoE, the Citizen Analyst makes sure the business case of a task/process automation is assessed before any development work gets done. Their job is also to evaluate whether the automation is too complex for citizen development and should go on the desk of the RPA CoE instead. Finally, the Citizen Analyst creates a short automation document, combining core PDD & SDD areas and metrics.

The Citizen Analyst regularly provides two additional documents to their team and the CoE; a plan of the next month/quarter and a report of how the previous month/quarter went. The CoE accepts the plan before any projects on it can be started and so ensures that, for instance, duplicate automations are not being developed in different parts of the organization.

Why are Citizen Analysts crucial to your success  – with and without taking advantage of Citizen Development?

The Citizen Analyst enables the CoE to maintain an excellent overview of how each Citizen Developer/Analyst team is working and takes on some of the responsibilities otherwise handled by the RPA CoE. They can be viewed as unofficial managers for the Citizen Developers and facilitate a vital communication channel between their business unit, their Citizen Developers, and the RPA CoE.

Image: The organizational role of Citizen Analyst

A Citizen Analyst program also works without Citizen Developers. In fact, having the mindset of building Citizen Analyst-type of CoE liaisons across business units is recommended. Feeding the automation pipeline is much more efficient and insightful when experts familiar with their business units’ particular processes are involved in identifying and assessing new potential targets for automation.

Based on the regular reporting of the Citizen Analysts, an RPA CoE can also form a picture of how many potential smaller tasks or processes there are that, if automated, could benefit the organization. This information can act as a catalyst for kickstarting a Citizen Developer program, allowing the Citizen Developers to then immediately start working on a pipeline of small automations just waiting to be automated, instead of spending valuable time looking for potential targets.

Article by: Niko Lehtonen, Product Manager

Visit Digital Workforce Academy to learn about role-based training for RPA Analysts.

The post Citizen Analyst – An enabler of agile scaling and fluent adoption of RPA? appeared first on Digital Workforce.