Digital Workforce implements a Robotic Process Automation (RPA) solution to migrate active customer data in the North Savo Wellbeing Services County

Digital Workforce, a leading provider of RPA and process automation services, announces it has been awarded a project to migrate active customer data in the North Savo wellbeing services county through partners Istekki and Atostek. The work involves extracting active customer data from five different source systems and converting it into a format that can be easily transferred to the new Saga system by Mediconsult.

The source systems are SosiaaliEffica, Pegasos, Proconsona OMNI, Lifecare, and Aura. At least 16,000 active clients’ data will be transferred, possibly twice that number. Saga, to be launched in January 2025, will integrate the legacy systems into a single entity. During the transition phase, all active and valid customer data must be transferred to the new system in a reliable, smooth, and efficient way.

“Data migration is a project that requires resources and expertise. The project requires specialized skills and project management capabilities. Together with Digital Workforce, we can support the North Savo wellbeing services country in this new system implementation project smoothly and reliably,” says Project Manager Anna-Kaisa Parviainen from Istekki.

“A major consolidation of customer and patient information systems is underway in Finland, intending to achieve significant savings, easier information flow, improved patient safety, and working time savings for social and health care personnel. With our expertise and specialized knowledge, we can support Istekki and its end-customer, the wellbeing services county of North Savo, in the best possible way in the upcoming transition to the Saga customer information system. Active data transfer has many special characteristics, including the critical cutover phase. A substantial amount of full-time specialist resources are required for a short period of time: it may be necessary to transfer all customer and patient data to the new system over, for example, one weekend,” says Juha Nieminen, Head of Sales Finland, Digital Workforce.

Digital Workforce’s automation solutions for the social and healthcare sector are designed to meet the needs of wellbeing services counties by automating the transfer of active and passive data quickly and reliably. Our data migration solution is a turnkey service independent of the source system. Cost-effective, error-free, and agile, Digital Workforce’s automation-based migration service has already been selected for use in almost half of Finland’s wellbeing services counties.

For more information
Juha Nieminen, Head of Sales Finland, Digital Workforce
juha.nieminen@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

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Digital Workforce Services Plc, a leading provider of business process automation services, announces the release of its first Sustainability Report. This milestone underscores the company’s commitment to transparency, accountability, and sustainable development.

Embarking on the Sustainability Journey

In this Sustainability Report, we detail Digital Workforce’s sustainability performance in 2023. As our first report, it aims to summarize the key sustainability themes and impacts of our business, aligning with the UN Sustainable Development Goals. Going forward, our goal is to work with our people to advance our sustainability initiatives in purposeful steps, reporting on our progress annually.

Meaningful Automation at the Core

At Digital Workforce, we want to profile ourselves strongly as a creator of meaningful automation. Our mission is to automate knowledge work processes, freeing up people’s time for more valuable work. This is particularly evident in the healthcare sector, where our solutions enable our customers to free up the time of healthcare professionals to focus on patient care, thereby improving the quality of care and the lives of patients.

Sustainability Program Themes

Our sustainability program is centered around several key themes:

Social Responsibility: We are committed to creating a thriving and skilled workforce, actively listening to our employees, and ensuring their well-being. We offer our employees flexible working hours, an opportunity to work remotely, well-being support, and continuous and equal career development opportunities.

Good Governance: We adhere to stringent corporate governance practices. Our governance framework ensures transparency, accountability, and ethical conduct across all levels of our organization. Information security and data protection are important to us, and as a testament to this, we have achieved the prestigious ISO 27001 certification.

Environmental Responsibility: We focus on reducing our carbon footprint, optimizing energy efficiency, and promoting a circular economy through practices like extending the life of our equipment, improving recycling efforts, and leveraging cloud services to deliver our Outsmart services, thereby reducing the environmental impact of local servers.

“Our first Sustainability Report marks a significant milestone for Digital Workforce as we further integrate sustainability into our business strategy and operations. Our commitment to meaningful automation not only drives business success but also positively impacts the communities we serve, especially in the healthcare sector. At the heart of our sustainability efforts is a thriving and skilled workforce. We strive to create an environment where every employee can develop, grow, and embrace continuous learning. By actively listening to our people and adapting our practices based on their feedback, we ensure that everyone’s individuality is valued and respected. This report is a testament to our dedication to building a sustainable future”, said Jussi Vasama, CEO of Digital Workforce.

Read the Sustainability Report 2023 here https://digitalworkforce.com/investors/sustainability/

More information

Jussi Vasama, CEO

Digital Workforce Services Oyj

jussi.vasama@digitalworkforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

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Digital Workforce, a Finnish process automation services company, has developed a multi-technology automation solution for breast cancer follow-up for a Nordic university hospital. The solution aims to improve patient safety, free up human resources, reduce queues, and enable personalized care pathways.

Breast cancer is the most common cancer in women, and its treatment has evolved significantly in recent decades. Follow-up care is a vital part of treatment, allowing early detection of cancer recurrence.

The follow-up, which includes regular clinical examinations and imaging like mammography, spans 5 to 9 years. This multi-year follow-up, organized using traditional methods, is laborious and error-prone, posing a risk to patient safety.

A globally pioneering solution implemented in a Nordic university hospital in spring 2024 –
Savings potential in Western countries measured in hundreds of millions of euros

An innovative solution developed by Digital Workforce to manage and automate breast cancer follow-up care was launched at a Nordic university hospital in the spring of 2024. The developed solution, Cancer Care Follow-up Automation and Management (CFAM), is globally the first of its kind.

CFAM automates the follow-up process and enables creating and managing personalized care paths for each patient. The solution, developed on a cloud platform, provides a secure and scalable environment and can be integrated with any electronic medical record system. The same solution can also be easily applied to the follow-up of other types of cancers and long-term illnesses.

CFAM has already attracted the interest of several medical institutions in Europe and the US. In Western countries, breast cancer is one of the most common cancers, and the costs of follow-up care are measured in the hundreds of millions of euros.

“We are proud to be a trusted partner to the healthcare industry in the development of clinical processes and patient care pathway management. CFAM, launched this spring, guarantees personalized and timely care for all patients, enabling healthcare professionals to prioritize those with elevated health risks. CFAM’s significance extends beyond breast cancer, as it addresses challenges common to the follow-up care of many long-term conditions.,” says Jussi Vasama, CEO of Digital Workforce.

The solution aims to deliver significant improvements for patients and healthcare providers

As the aging population drives an increase in cancer and long-term illnesses, healthcare providers face mounting pressure to enhance efficiency and cut costs. CFAM offers a solution to the challenge, enabling healthcare organizations to save millions while bolstering patient safety and providing real-time information to patients and caregivers.

By expediting access to care and test result communication, CFAM facilitates swift responses to abnormal findings and liberates staff time for patients needing urgent specialist attention. Automating follow-up enhances patient safety by mitigating key-person dependencies and opportunities for manual errors, ensuring continuous and consistent surveillance.

Additionally, CFAM improves patients’ involvement, allowing them to choose their preferred checkup time and method in the patient portal and to make changes to their bookings if necessary. Patients’ participation in booking and changing their appointments saves medical staff time by eliminating work associated with bookings, changes, and uncancelled appointments while simultaneously enabling patients’ autonomy and convenience.

More information
Jussi Vasama, CEO
Digital Workforce Services Oyj
jussi.vasama@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

Press Release 23.5.2024 – Cancer Care Follow-up automation developed by a Finnish company improves patient safety and aims to save hundreds of millions of euros

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Join us and Microsoft in a live webinar exploring practical use cases for the Power Platform tools and their place in the wider Intelligent Automation landscape.

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Inside Information: Digital Workforce Services has received a significant order of approximately € 2.7 million from a major utility company in the United States

Digital Workforce Services has received a significant order from an existing client for professional services in the United States worth approximately € 2.7 million for the next 12 months. Digital Workforce will deliver services to support the client in analyzing business process automation potential and developing process automations that execute the client’s multi-platform strategy effectively using different technologies while minimizing license costs. The publicly traded client is one of the largest utility companies in the United States, with more than 9 million private, public, and enterprise customers and more than 28,000 employees. The client operates across multiple states in the United States, delivering essential utilities like electricity and natural gas. Furthermore, they provide, e.g., customized energy solutions and wireless communications to cater to the needs of their nationwide customers.

Digital Workforce’s Business Process Automation services help clients identify business improvement opportunities utilizing different business process automation technologies, design & automate processes, and achieve significant business benefits faster and more cost-effectively than alternative ways to develop business. Digital Workforce experts help clients gain insights into how automation can transform their operations as well as build their automation capabilities through long-term collaboration.

”This purchase order is one of the largest orders in Digital Workforce’s history, reflecting our strong client engagement since 2020 and efficient, high-quality service delivery in the long term. The collaboration has enabled the customer to automate more than 100 business processes in different functional areas of operations. Our global delivery operations, featuring a committed on-site U.S. team backed by international experts, facilitate our thriving multi-year partnerships.  Each Digital Workforce consultant, thoroughly trained and accredited, contributes to faster project deployments and continuous support, minimizing overheads and enhancing client-specific operational efficiency. This approach underscores our commitment to delivering superior business process automation services, sustaining our position as a leader in the industry.”, said Jussi Vasama, CEO of Digital Workforce.

For further information, please contact:

Jussi Vasama, CEO, Digital Workforce Services Plc, Tel. +358 50 380 9893

Certified advisor

Aktia Alexander Corporate Finance Oy, Tel. +358 50 520 4098

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

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The use of artificial intelligence at work and in everyday life increases the productivity of individuals. The maximum benefit of AI is obtained by adding AI to an organization’s every application, function, and service. In order to create intelligent applications that solve real problems, we need more skills. The AI Developer microdegree offers a practical study path to AI development.

Artificial intelligence is constantly changing and evolving, offering new opportunities. Therefore, it is necessary to stay up to date with the latest innovations and applications of AI. We must continue learning and practical experimentation in order to help Finland fully utilize the potential of AI. We need in-depth development experts who understand business needs and know how to bring AI to the workplace safely, responsibly, and efficiently.

Finland has a unique opportunity to become a pioneer and role model in the deployment of artificial intelligence. We are already well-known for our high quality education, strong technology culture, reliable governance and commitment to the green transition. When we combine these strengths with excellence in application development, we can be one of the world’s most advanced countries in AI utilization, data economy, cybersecurity, and sustainability.

To renew continuous competence and ensure lifelong learning, higher education institutions and technology companies have joined forces to create a new AI Developer microdegree.

After completing the university-level, free and open-to-all AI Developer microdegree, a student has gained understanding of AI technologies, cloud services and application development. The microdegree is in English and worth 10 ETCS credits and it has been implemented in cooperation with higher education institutions, Arrow ECS Finland, Devisioona, Digital Workforce, Elisa, Microsoft, Reaktor and Sovelto Eduhouse.

“At Microsoft, we believe that technology education is essential to stay competitive in Finland and make the most of the opportunities offered by AI,” says Mervi Airaksinen, Managing Director of Microsoft Finland.

“Application development is changing at a rapid pace. Through AI, work efficiency rises to the next level. As a higher education institution, we want to offer everyone the opportunity to learn how to utilize new tools and technology. With these, one’s own competence develops and competitiveness improves,” says Rector Matti Sarén, Kajaani University of Applied Sciences.

“Efficient utilization of AI solutions requires competence development, which Arrow invests heavily in every year. It is once again a pleasure and honour to act as a corporate mentor in the new microdegree,” says Jyrki Korhonen, Country Manager, Arrow ECS Finland.

“In the next few years, information technology will grow into cross-cutting intelligence: the ability to independently advance user goals across application boundaries. For this change, we need IT educators, i.e. developers of the future,” sums up Jouni Heikniemi, CEO of Devisioona.

“At the core of Digital Workforce is continuous learning. Over the years, we have trained thousands of automation experts. We are living through a revolutionary transformation of knowledge work, which opens up opportunities to improve productivity and develop new kinds of business models with the help of artificial intelligence and automation. It’s great to be part of a team that educates new AI developers to seize these opportunities,” says Jussi Vasama, CEO of Digital Workforce.

“As Elisa, we want to be at the forefront of making Finland a forerunner in artificial intelligence, as artificial intelligence will permanently change work. The introduction of artificial intelligence as part of IT services and business processes is already improving the competitiveness of companies. More experts will be needed in all industries,” comments Sari Torkkola, Elisa’s Vice President of IT business.

“AI is becoming more democratic. That is why Finland needs all the means – such as this microdegree – to educate the next generation of technology experts to take advantage of artificial intelligence. In the end, they will enable organisations to utilise information in high-quality business operations, which will provide Finland with the keys to being a forerunner in artificial intelligence,” says Mikael Kopteff, Reaktor’s Chief Technology Officer.

“Every workplace needs its own AI developers. The growth in the areas of application of AI makes continuous learning necessary, as it is the only way to keep up with the pace of development,” assures director Marika Kotola, Sovelto Eduhouse.

The AI Developer microdegree is part of the Skills for Jobs programme, which aims to skill or reskill 100,000 technology experts over five years. Through the programme, more than 48,000 experts have so far gained new technology skills. The Skills for Jobs programme also offers the Cybersecurity microdegree, Power Platform microdegree and the popular Practical AI course, as well as other opportunities for competence development through training partners, customer and partner skilling programmes.

Join the AI revolution now: aka.ms/AIDeveloperEN

Infobox:

The AI Developer microdegree consists of seven courses that allow you to delve deeper first into Azure, then into data, through collaborative platforms such as data analytics and GitHub, towards larger databases required for globally operating applications. After completing the microdegree, the student will have comprehensive basic knowledge and skills in, among other things, the significance of artificial intelligence and data in modern society, global database services and Microsoft Azure as a trusted platform for AI application developers.

As well as exercises that assess knowledge and understanding, there are plenty of practical exercises for students aiming to be professionals, with the support of step-by-step guidance.

The microdegree is:

• open to all
• free of cost
• worth of 10 ECTS credits
• in English
• implemented in cooperation with higher education institutions, Arrow ECS Finland, Devisioona, Digital Workforce, Elisa, Microsoft, Reaktor and Sovelto Eduhouse.

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Helsinki, Finland & San Francisco, United States – Building on the success of their previous agreement, Digital Workforce, a leading business automation services company, and Robocorp, a provider of advanced AI-native Python automation technology, are pleased to announce the extension of their partnership. The new three-year agreement focuses on collaboration in various automation and data migration projects, among others, within healthcare process automation and mergers and acquisitions (M&A) projects in the US.

Amidst a backdrop of increased economic uncertainty and the imperative for cost efficiency in automation technology investments, Digital Workforce Services Plc and Robocorp are excited to announce the extension of their strategic partnership. This collaboration is set to redefine digital transformation strategies, targeting the rapidly evolving needs of clients within healthcare, FSI, and other industries facing significant digitalization and process automation challenges in 2024 and beyond.

With a successful track record, especially in the Nordic health and social care sector, the partnership’s cutting-edge automation solution is primed for large-scale, project-based undertakings, including complex migrations and integrations necessitated by mergers and acquisitions, particularly within the U.S. healthcare industry. This sector is witnessing a resurgence in deal-making activities post-pandemic, an area where our robust migration solutions ensure safe, compliant, and efficient data handling between diverse EMR systems and other critical IT systems.

Antti Karjalainen, CEO of Robocorp, comments on the ongoing collaboration:

“Our initial year working with Digital Workforce was marked by significant achievements and learnings. We’re thrilled to extend this partnership, as it aligns perfectly with our shared vision for the future of AI and automation services. We’re committed to bringing innovative technology solutions to the dynamic challenges of today’s business environment.”

Jussi Vasama, CEO of Digital Workforce, reflects on the past success and future potential:

“Building on our fruitful collaboration with Robocorp, we’ve seen firsthand how scalable and AI-compatible robust automation technology can provide a competitive edge in our business process automation offering. We are also very excited about the Generative AI capabilities that Robocorp offers. This extended partnership will not only continue but also enhance our delivery of state-of-the-art automation solutions and services, meeting the evolving needs of our existing and new customers.”

The continuation of this partnership underscores a commitment to generating maximum value from automation investments, fostering innovation, and supporting the strategic objectives of clients worldwide.

More information

Jussi Vasama, CEO, Digital Workforce Services Plc, tel. +358 50 380 9893, jussi.vasama@digitalworkforce.com
Pekka Haimi, Head of Marketing, Robocorp, tel. +358405757640,  pekka@robocorp.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

About Robocorp

Robocorp stands at the forefront of AI-native Python automation technology. Known for its innovative and flexible solutions, the company is dedicated to transforming the landscape of business automation and data migration. Backed by notable investors like Benchmark, Canvas Ventures, Slow Ventures, SineWave Ventures, and Harpoon Ventures, Robocorp is headquartered in San Francisco operating primarily online. For more on its AI and Python automation solutions, visit https://robocorp.com/.

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A major Nordic occupational pension insurance company, renowned for its life and pension insurance services to over 40,000 corporate clients and 1.9 million individuals, has entered into a contract with Digital Workforce, a top provider of business process automation services. This partnership marks a significant step towards integrating full-stack automation services into the company’s operations.

The initial focus will be on administrative processes designed to streamline operations and increase efficiency significantly. The adoption of digital workflows will transform the way manual processes are currently handled, leading to substantial improvements in service delivery.

As the pace of digital transformation accelerates, the client was searching for a supplier capable of taking active ownership of the developed tools and services. The selected solutions are built on a well-established platform, consistently adapted to cater to emerging needs. They are designed to be functional, manageable, competitively priced, and uphold high-security standards, complying with legal and market requirements.

“We are thrilled to commence this journey with our new client. Our expertise in the financial services industry and dedication to best practices guarantee swift progress, scalable solutions, a secure cloud-based platform, and continuous 24/7 support and maintenance. We are devoted to delivering future-proof solutions that can evolve to manage more complex processes effectively,” stated Karli Kalpala, Head of Strategy and FSI at Digital Workforce.

The client has chosen the ‘Outsmart Go’ platform supplemented by ‘Design and Delivery’ services. These tools and services, acclaimed for their market credibility, will support the client’s internal team, ensuring effective automation of processes.

Sustainability was a crucial factor in the client’s tender process, giving preference to suppliers demonstrating strong sustainability performance and placing a significant emphasis on choosing partners committed to achieving climate neutrality by 2025.

More information 

Karli Kalpala, Head of Strategy and FSI at Digital Workforce., +358 50 537 8707 karli.kalpala@digitalworkforce.com  

About Digital Workforce Services Plc 

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

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Join Digital Workforce and Ramboll for an insightful webinar where we delve into the dynamic landscape of ESG(Environmental, Social, and Governance) reporting driven by the forthcoming EU Corporate Sustainability Reporting Directive (CSRD).

In the maze of complex reporting requirements, cutting-edge technologies such as RPA (Robotic Process Automation), BPM (Business Process Management), IDP (Intelligent Document Processing), and Case Management systems are emerging as vital tools for companies aiming for compliance and excellence in sustainability reporting.

In this session, Ramboll’s extensive sustainability ESG and CSRD expertise meets Digital workforce technological automation capabilities.

We will guide you through the essential steps to harness automation for enhancing accuracy, ensuring consistency, and reducing the time-to-market of your sustainability reports. Our experts will provide actionable tips on implementing scalable automation solutions that align with the CSRD requirements and elevate your company’s sustainability narrative. 

Whether you’re just starting your ESG journey or looking to refine your existing processes, this webinar will equip you with the knowledge and tools to turn regulatory compliance into a competitive advantage.

Key takeaways 

A brief introduction to the current state of ESG/CSRD Reporting

Understand how different automation technologies can streamline and enhance your ESG /CSRD reporting

Q&A 

Meet our host and speakers:

Host: Kati Myllyniemi, Key Account Manager, Digital Workforce

Kati is a seasoned advisor in finance, procurement, P2P, contract, and spend management. She shares a passion for improving and automating business processes to the maximum with a practical mindset where User Experience is kept at the center.

Speakers:

Maija Tenhunen, Business Lead Strategic Sustainability Consulting, Ramboll

Maija has extensive business development experience both in management consulting and in-house change leadership roles. She has a great combination of strategic thinking and hands-on operational project work, including the development of corporate reporting and investor ESG narratives. Maija is responsible for Ramboll’s sustainable finance and ESG offering in Finland and is a member of Ramboll’s global CSRD task force.

Stefan Meller, Head of Sales Scandinavia, Digital Workforce

Stefan is a senior business digitalization expert currently leading Digital Workforce’s automation initiative within CSRD. He spearheads efforts to enable companies to seamlessly orchestrate their ESG reporting and operations. The innovative approach emphasizes an automation-first strategy, ensuring a harmonious blend of technological advancements and human expertise in driving sustainable and responsible business practices.

Watch the recording here!

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organisations to save costs, accelerate digitalisation, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

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